TITLE

SUBTOPICS

DURATION

PERSONAL HYGIENE MANAGEMENT AND IMPORTANCE

• customer etiquette
• courtesy conduct
• first impression is the last impression
• importance of practicing excellent service in hospitality industry
• understanding the fine aspects of customer relations
  

1 ½ HOURS

FOOD PREPARATION AREA

• do’s and don’ts at food preparation area

STEWARDS ROLE
AND
WORK DELEGATION

• checklist (cleaning)
• job sheet
• day cleaner
• dawn cleaner

USING CORRECT
EQUIPMENTS TO KITCHEN UTENSILS CLEANING

CHEMICAL UTILIZATION
AND APPLICATION
OF SAFETY MEASURES

• basic knowledge of modern cleaning chemical  utilization and application of safety measures